Welcome shopping in our ghd-straightenernz.com. To embrace a successful and happy online shopping, please read the following terms carefully before you place your order as we will provide services according to the following terms once your order is placed.
Shipping
We use International Express Service for all international shipments. All orders placed to us enjoy free shipping. We will prepare and ship out your ordered items within 1-2 business days after receiving the payment. Then it takes about 5-7 days for the door to door delivery. 1-3 days delay may be occured due to the unforeseen circumstance during shipping process.
To ensure the security of delivery, we ship orders only when the shipping address matches the billing address or getting your email to confirm us the shipping address when shipping address is different from billing address. To avoid any fraud transactions by credit cards, orders that requested to ship to another address can't be accepted unless we receive a confirmation from the card holder by email.
Tracking
Once the item is shipped out, we will inform your tracking number ASAP. Please make sure the registered email address and phone numbers are available so that we can contact you when a tracking number is available.
Cancellations; modification
Once order submitted, any cancellation or modification should be avoided. Usually the order is arranged to the packaging and delivery process within 6 hours after payment confirmation. Therefore, please check order details and make decisions over careful consideration.
Please contact our sales assistant by email as early as possible in case any cancellations or modifications occur. Usually order can be cancelled in short time, such as 1-6 hours, the earlier, the better, and full refund will be issued to your bank in the following 48 hours. If the cancellations requested after 6 hours, 25% handling fees is applied and the rest 75% will be refund. If cancellations requested after order dispatching which is known by an issued tracking number, we will not accept the cancellation request. Hope you can kindly understand that.
Exchange / Replacement / Return
Exchange is acceptable within 7 days upon delivery if you do need to replace the commodity with another size, color or style. Extra freight is required for new dispatching. The cost is about 10-30% of the order amount according to addresses.
Replacement applied when a certain product run out of stock suddenly, especially in busy season.
Return is acceptable when commodity is found damaged during shipping. In this case, customers should contact our sales assistant as soon as possible; email us the photos of the parcel and the damaged products (necessary proofs of free exchanging). Please make sure the parcel is under original condition. A return form should be filled and attached to the exchanging parcel. For processing details, please email us now.
Refund
1.After quality inspection made by the quality control division (QCD), partial or full refund issued to customers’bank.
2.It will be as long as 30 days for the amount returned to customers’credit cards after we operate the refund. During this time, it is the bank who handles the case.
3.Please check the billing at the following month after applying refund from our store to ensure the refund is done completely.
Insurance
Over 99% of the items will be delivered safely. You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. In case your item get lost or damaged or seized by the customs, we will be responsible for half the loss. Any other questions please contact us at: sales@ghd-straightenernz.com.
